How the Deposit System Works Ebinex
A Ebinex offers a simplified and secure deposit system. To start trading, you must first make a deposit into your trading account. Consequently, this process is essential to fully activate your account and access all available financial instruments.
Furthermore, all amounts deposited by the customer into his/her account are considered collateral, ensuring any possible payment obligation of the customer to the Ebinex. Therefore, it is essential to understand that deposits serve not only for trading, but also as collateral for your open positions.
Accepted Payment Methods
PIX – Brazilian Instant Payment System
A Ebinex offers the PIX as the primary method for Brazilian clients. Consequently, you can deposit funds instantly through this secure and efficient system. Furthermore, PIX guarantees immediate transaction processing, allowing instant access to funds in your trading account. Therefore, this method provides maximum convenience and agility for Brazilian traders.
Crypto Signals Room
Simultaneously, the Ebinex offers deposits through several popular cryptocurrencies. Consequently, you can choose between Bitcoin, Ethereum, Tether, and other digital currencies accepted by the platform. Furthermore, cryptocurrency deposits are processed quickly after confirmation on the blockchain. Therefore, this method offers greater privacy and international transaction speed.
KYC Verification Process
Mandatory Documents
First, all customers must provide KYC (Know Your Customer) documents within 7 days of depositing funds. Therefore, the required documents include:
- Passport or ID photo
- Selfie holding the document
- Updated proof of address
- Additional supporting documents, upon request
- Completing the KYC form
Verification of Source of Funds
Furthermore, the Ebinex may request documents proving the source of the client's funds. This may include:
- Salary agreement
- Proof of sale of property
- Loan agreement
- Proof of inheritance
- Income tax declaration
- Contract for services
- Company invoices
Deposit Processing
Processing time
Processing time varies depending on the payment method selected. Therefore:
- PIX: Instant processing – you deposit and access funds immediately
- Crypto Signals Room: Confirmation usually occurs within minutes after blockchain validation
Currency conversion
When order execution requires currency conversion, the Ebinex reserves the right to debit the client's trading account with the equivalent transaction amount in the account currency. Furthermore, for payments where the account currency differs from the processing currency, the conversion will be performed using the exchange rate in effect at the time.
Withdrawal Policies
Withdrawal Conditions
To make withdrawals, the customer must meet some essential conditions. First, there must be no pending complaints or debts owed by the customer to the Ebinex. Additionally, the account must be fully verified through the KYC process.
Withdrawal Limitations
However, there are some important limitations:
- A Ebinex prohibits third-party or anonymous payments to the customer's account
- Only funds originating from an account in the client's name are acceptable.
- The company reserves the right to block the account upon identifying third party deposits.
- Remaining funds may be returned, retaining any profits made on such funds.
Withdrawal Process
The withdrawal process follows strict security procedures. Consequently, all withdrawals are processed back to the original payment method whenever possible. Furthermore, this ensures greater security and compliance with anti-money laundering regulations.
Fees and Commissions
Fee Structure
A Ebinex reserves the right to charge commissions for services provided. Consequently, commissions may vary depending on the type of service, transaction volume, or other specified parameters. Furthermore, fees are automatically deducted from the customer's account balance.
Account Maintenance Fees
For inactive accounts, specific fees apply:
- maintenance fee: After 180 days of no transactions, a daily fee of 1% of the current balance may be charged.
- Minimum event value: The rate will not be less than US$1,00 per day
- Custody fee: For cryptocurrency positions open for more than 3 months, progressive fees apply
Custody Fee Schedule
| Period since opening the position | Maintenance/Custody Fee |
|---|---|
| 3 months | 0,25 % |
| 6 months | 0,50 % |
| 9 months | 0,75 % |
| 12 months | 1,00 % |
| 13 months | 1,25 % |
| 14 months | 1,50 % |
| 15 months | 1,75 % |
| 16 months | 2,00 % |
| 17 months | 2,25 % |
| 18 months or more | 2,50 % |
Security and Safety
Security measures
A Ebinex implements specific technical measures to protect customer data. Furthermore, it uses SSL encryption for transmitted data, ensuring maximum security for financial transactions. Consequently, all personal and financial information is kept under strict security protocols.
Protection against Unauthorized Access
The customer is responsible for maintaining the confidentiality of their security information. Therefore, they must ensure that no third party has access to their account. However, in the event of unauthorized access, the customer must immediately notify Ebinex, which can block the account and increase withdrawal processing time.
Segregation of Funds
A Ebinex may use third parties to hold customer funds or process payments. Consequently, such funds are held in accounts segregated from the third parties' own funds, preserving the customer's rights to their funds.
Regulatory Compliance
Anti-Money Laundering (AML) Policies
To comply with AML laws and KYC requirements, Ebinex may request additional information about income sources. Furthermore, all compliance procedures must be completed before the account is fully approved for trading.
Restricted Jurisdictions
A Ebinex does not accept customers residing in certain jurisdictions. Consequently, customers from the following countries/territories are restricted:
- United States and U.S. Territories
- Canada, Australia, United Kingdom
- European Union countries
- Russia, Ukraine, North Korea
- Other territories as per company policy
Changes in Residence
If the customer becomes a tax resident of the United States or any restricted territory, the Ebinex reserves the right to immediately terminate the contract and close all open positions.
Support and Dispute Resolution
Service Channel
For questions regarding deposits and withdrawals, customers can contact us via email [email protected]. Furthermore, the Ebinex confirms receipt and initiates an internal investigation, responding within a reasonable period of time not exceeding three months.
Complaints Process
The complaints process follows structured procedures:
- Submitting the complaint: By email with all relevant details
- Confirmation of receipt: A Ebinex confirms receipt
- Internal investigation: Detailed analysis of the situation
- Final anwser: Within the stipulated deadline
Transaction Reversal (Chargeback)
Clients who initiate a refund of funds held in their accounts, or create new accounts after a refund dispute, will have their contract terminated immediately. Consequently, all open positions will be closed, accounts will be blocked, and only their own funds (excluding profits) will be returned.
Specific FAQs
Can I use a third party card for deposit?
Not applicable. Ebinex accepts only PIX and cryptocurrencies as deposit methods. Furthermore, you must ensure that you use PIX accounts registered in your own name. Consequently, deposits through third-party PIX accounts will result in the account being blocked.
How long does it take to process a withdrawal?
Processing time varies depending on the method. However, Ebinex processes withdrawals back to the original payment method. Additionally, additional security checks may be requested, which may extend the timeframe.
Is there a minimum deposit limit?
Minimum limits vary depending on the payment method. Furthermore, Ebinex can set specific limits for different account types and geographic regions.
Can I change my payment method after my first deposit?
Yes, you can freely switch between PIX and cryptocurrencies as needed. However, withdrawals are preferably processed through the original method used. Consequently, changes may require additional security checks and additional documentation.
What happens if my account becomes inactive?
After 6 months without operations, the Ebinex may suspend access. Additionally, after 180 days of inactivity, a daily maintenance fee may be charged. However, the customer always has the right to register a new account.
How does balance protection work?
For services with balance protection, the maximum loss is limited exclusively to the amount invested in the specific transaction, plus any fees. Consequently, there are no margin calls or negative balances in these products.
A Ebinex remains committed to providing full transparency regarding deposit and withdrawal policies. Therefore, we recommend always checking the updated terms on the official website and contacting support for specific clarifications regarding your particular situation.
Important Information
⚠️ This article was prepared based on Ebinex's terms of use and policies in effect at the time of publication. Consequently, the information contained herein reflects the current conditions of the services offered.
However, it is important to highlight that the Ebinex reserves the right to unilaterally modify, alter, or edit the terms of this agreement, its appendices, and/or any material published on the company's website at any time and without prior notice to the customer. Furthermore, such modifications shall take effect immediately upon their publication on the official website.
Therefore, we strongly recommend that customers:
✅ Check regularly the updated terms on the official website of Ebinex
✅ Check the latest policies before performing operations
✅ Contact the official support for specific clarifications
✅ Stay safe updated about changes in the conditions of service
Consequently, by continuing to use the services after any change, the customer is deemed to have tacitly accepted all modifications. Furthermore, Ebinex can notify customers of important changes by email or through the official website.
